Frequently Asked Questions
Everything everyone asks — shipping, sizes, exchanges and payments — gathered in one place. Chances are your answer is already waiting here.
How long until my order arrives?
Your order leaves our fulfillment center within 2 business days and reaches you within 5–10 days. The moment it ships, you'll get a tracking number by email so you can follow it every step of the way.
How much is shipping? Is there free shipping?
There is! Standard shipping — free. Want it faster? Express delivery is available for a small fee shown at checkout.
How do I know which size to order?
Every product page has a detailed size chart with exact measurements. Our rule: if you're between sizes or unsure — go one size up, it's the choice customers regret least. And if it still doesn't fit, you have 30 days to exchange it free.
The piece doesn't fit me perfectly — what now?
This is the part we're proudest of: 30 days of easy exchanges and returns. Write to us, we send you a prepaid return label, and the moment your package is on its way back we ship the new size — or refund you in full. No drama.
I ordered and want to change or cancel — possible?
Happens to all of us! If the order hasn't left the fulfillment center yet (remember — it ships within 2 business days), we'll gladly update it. Reach out as soon as possible through the contact page and we'll do everything we can.
How long do refunds take?
Once your return is received, the refund goes back to your original payment method. You'll usually see the credit in your account within a few business days, depending on your card company.
Which payment methods do you accept?
All major credit cards, plus fast and secure digital payments like Apple Pay and Google Pay. Every payment on the site is encrypted and secured.
The piece I wanted is sold out — will it come back?
Our most-loved pieces vanish fast! Some items do return to stock, so it's worth checking back soon. Want us to let you know? Write to us and we'll update you personally.
Where can I see my order status?
Easy — go to the order tracking page, enter the tracking number from your email, and see exactly where your package is.
How do I contact you?
We're here for you! The fastest way is through the contact page — we reply within one business day, usually much faster.
